Terms and conditions: Ballooning Cape Town

  • All flights are weather dependent and Ballooning Cape Town's decision is final.
  • Dangerous weapons - It is illegal to carry any dangerous weapons on board. Arrangements may be made to leave them with the ground crew.
  • Smoking - It is illegal to smoke in or near a hot air balloon.
  • Weight limit is 130kg per person.
  • No children under 10 years of age or shorter than 1.2m will be allowed onto the balloon. This is purely for their own safety.
  • Rite of Passage - The pilot has the right to refuse boarding rights to any person under the influence of alcohol or any substance which could cause disruptive behavior which could cause discomfort to other passengers.
  • Cancellations - If and when a flight is cancelled due to adverse weather conditions and the passengers are not able to reschedule their flight to an alternative date a refund will be paid within 21 working days of the request except for our non-refundable special ticket which is only rescheduleable.
    • If flight is cancelled before the scheduled flight date and tickets were purchased on our website a cancellation fee of R300 per person will be charged to cover the transaction costs.
    • International refunds have a R300 per ticket cancellation fee
    • If flight is cancelled before the scheduled flight date and tickets were purchased and paid for via EFT there will be a R50 per person cancellation fee to cover administrative costs.
    • If flight is cancelled on site due to inaccurate weather forecasts a cancellation fee of R300 per person will be charged regardless of the manner the tickets were purchased to cover operational costs.
    • Our non-refundable ticket is strictly not refundable. The ticket can be rescheduled as many times as needed, but it cannot be refunded. No exceptions. If you are a traveler, do not purchase the non-refundable ticket.
  • 48 Hour Cancellation Policy - If a passenger cancels their flight 48 hours before take-off, 50% of the total amount will be refunded only with a valid reason for the cancellation. If passenger cancels 24 hours prior to take-off no refund will be awarded.
  • Tickets older than 12 months are not refundable.
  • If you missed your flight, there will be a 20% penalty fee to reschedule your flight.
  • We regrettably do not permit pregnant women to fly.
  • All tickets are valid for 12 months from purchase
  • By accepting this e-ticket / boarding pass, I understand that I am embarking on this balloon flight entirely at my own risk. I understand and have thoroughly assessed the risk and extent of personal injury to myself and have satisfied myself that Ballooning Cape Town, its personnel and aircraft are competent and capable of undertaking this hot air balloon flight.
  • I acknowledge that the balloon and related equipment has been given a pre-flight check and that all is in order. I understand that winds can pick up during flight and make for an uncomfortable landing;
  • In the event of any distress or injury to myself during the course of the flight and / or return to place of departure, I hereby waive all rights to claim compensation against Hot Air Ballooning SA and Ballooning Cape Town and / or its personnel. Your safety is of utmost importance to us. Please be aware of and comply with your captain's instructions at all times.
  • Passengers are required to sign an indemnity document at the launch site.
  • Ballooning Cape Town is a licensed and insured operator. ASL category A4 N1 Class II N807D Class III G808D